Shipping & Returns
Shipping Policy
We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully before placing an order.
Delivery within the UK takes 1-3 business days after processing time. Please see processing time for each product in the description as processing time may vary for each product.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- Please allow up to 24-48 hours for tracking updates to appear.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- We are not responsible for lost or undelivered orders due to incorrect addresses.
- If an order is returned to us, the customer will be responsible for additional shipping costs to resend packages.
International Orders
- International shipments may be subject to custom duties, taxes, or import fees imposed by the destination country.
- These fees are the responsibility of the customer.
- Zyntrié Luxe is not responsible for delays caused by customs or international carriers.
Lost or Stolen Packages
- Once an order has been marked "delivered" by the carrier, Zyntrié Luxe is not responsible for lost or stolen packages.
- Customers should contact the shipping carrier directly for assistance in these cases.
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Return & Exchange Policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must provide your order number, photos of the product, and a description of the issue.
after review, we may offer a replacement, store credit, or refund at our discretion.
To start a return, you can contact us at Zyntriéluxe101@gmail.com
If your return is accepted, You are fully responsible for sending back your item. We will send you instructions on how and where to send package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Zyntriéluxe101@gmail. com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned or refunded under any circumstances:
- Custom wigs (such as personalised items or special orders).
- Opened or used hair products.
- Gift cards or promotional items.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Zyntriéluxe101@gmail.com
Shipping Protection
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.