Shipping policy
We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully before placing an order.
Delivery within the UK takes 1-3 business days after processing time. Please see processing time for each product in the description as processing time may vary for each product.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- Please allow up to 24-48 hours for tracking updates to appear.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- We are not responsible for lost or undelivered orders due to incorrect addresses.
- If an order is returned to us, the customer will be responsible for additional shipping costs to resend packages.
International Orders
- International shipments may be subject to custom duties, taxes, or import fees imposed by the destination country.
- These fees are the responsibility of the customer.
- Zyntrié Luxe is not responsible for delays caused by customs or international carriers.
Lost or Stolen Packages
- Once an order has been marked "delivered" by the carrier, Zyntrié Luxe is not responsible for lost or stolen packages.
- Customers should contact the shipping carrier directly for assistance in these cases.